Morning · Sunrise · A new beginningSafe and accountable
Workers screened for their role, written service agreements, and documented incident and complaint processes.
Morning · Sunrise · A new beginning
NDIS support that starts with listening
IDIM Care supports NDIS participants, families and support coordinators with practical, respectful assistance — planned with you, explained clearly and reviewed as your needs change.
We aim to acknowledge enquiries and referrals within one business day. This is an acknowledgement, not a guarantee that support can begin immediately.
The meaning of IDIM
IDIM means morning, sunrise, a new beginning
IDIM is a Meriam Mir word from the Eastern Torres Strait. We chose it because good support should open up possibility, dignity and hope.
IDIM Care is an Australian provider offering support coordination, assistance with daily living, social and community participation, supported independent living, transport support and culturally connected support. What we can deliver depends on the participant's needs, funding and our current capacity — and we will always tell you honestly what we can and cannot do.
Support planned with the participant
We aim to acknowledge enquiries within one business day
Trauma-informed practice
Workers screened for the role they perform
How we work
Responsive, respectful and accountable
We keep our promises small, clear and kept — because trust is built in the everyday.
Person-centred
Participants tell us their preferences for who supports them, and we are honest about what our workforce can meet.
Culturally respectful
We ask each participant what culturally safe support means for them, record it, and act on it.
Our values
What guides every decision we make
Hope
Every sunrise is a chance to begin again. We start from what is possible, not what is limited.
Cultural Respect
Culture, language, kinship and Country shape how we plan, staff and deliver support — as each participant defines it.
Compassion
We listen first, move at the participant's pace and treat families as partners when that is what the participant wants.
Integrity
Clear communication, honest timeframes and accountable practice — every time.
Safety
Trauma-informed practice, appropriate worker screening, supervision and documented incident and complaint processes.
Inclusion
Everybody belongs. We build supports around identity, ability and choice.
Our services
Supports designed around real life
Availability varies by location, funding and staffing. Contact us to confirm what we can currently offer.
Support Coordination
Understand your plan, connect with suitable providers and build confidence in managing your supports.
Explore support coordinationAssistance with Daily Living
Practical support at home and in the community, shaped around your routines, preferences and independence.
Explore assistance with daily livingSocial and Community Participation
Support to take part in activities, relationships and community life on your terms.
Explore social and community participationSupported Independent Living
Individualised assistance for people living independently or in shared arrangements.
Explore supported independent livingTransport Support
Safe, reliable support to attend appointments, work, study and community activities.
Explore transport supportCulturally Safe and Connected Support
Support that listens to the participant's cultural identity, language, family, kinship and community preferences.
Explore culturally safe and connected support
Cultural safety
Cultural safety is defined by the participant
We ask what respectful support looks like for each person, instead of assuming — and we are honest about what we can meet.
- We ask each participant what cultural safety means to them and record it in their support plan.
- Worker matching by language, gender and cultural knowledge, from the workers actually available.
- Interpreter and accessible communication options discussed at intake, with any costs explained up front.
- Family, kin and trusted people involved when the participant wants them involved.
- Trauma-informed practice and ongoing cultural safety learning for our team.
Getting started
Four steps to getting started
- 01
Get in touch
Call, email or submit a referral. We aim to acknowledge every enquiry within one business day.
- 02
Talk it through
An unhurried conversation about goals, culture, plan budgets and what good support looks like for you.
- 03
Match and plan
We match workers from those available, agree a support plan and explain costs before anything is signed.
- 04
Start and review
Support begins with a clear service agreement, then regular reviews as goals and needs change.
What to expect
What happens when you contact us
No pressure, no obligation, and nothing signed before you understand it.
We listen first
A conversation about goals, preferences, communication needs, risks and what support has been like before.
We check suitability honestly
We confirm consent, funding, availability and whether IDIM Care is the right fit. If we are not, we will say so.
We explain costs before you commit
Proposed rates, travel and cancellation terms are explained and written into a service agreement before support starts.
We review as things change
Support plans are revisited, and you can raise a concern or request a change at any time.
Helpful information
Know your rights and how to raise a concern
Participant rights
What you can expect from IDIM Care, and the safeguards that protect you.
Read participant rightsFeedback and complaints
How to raise a concern, who to contact, and your right to go outside IDIM Care.
How to give feedbackNDIS information
Plain-language guides about plans, funding, service agreements and getting started.
Browse NDIS informationReady to make a new beginning?
Whether you're a participant, a family member or a support coordinator, we'll make the next step simple.